The Dog House at 120 Hale Road #1 in Manchester, Connecticut

Customer Reviews about The Dog House

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  DO NOT COME HERE!! Came here to rescue a dog, found the perfect pooch had everything set up. Went as far as the introduction, meet and greet, payment arraignment, as well as a time to pick up the dog, and made sure no one else was interested. The person I dealt with swore up and down that no one showed interest in her, and to make sure she was a right fit I WENT DOWN THERE MORE THAN TWICE to play with her and interact to see how her temperament was. Although she was a rescue, I asked if she was a certain type of dog (even though it’s a rescue, strong traits showed of a certain dog) Again, the staff said she was “xyz”. SHE WASNT WHAT THE STAFF SAID EVEN THOUGH IT BLATANTLY STATED IT IN HER FILE!! The next day I called because I was told I would get a call in the morning to set up a pick up time. Long story short, the dog was set up with another potential owner that I wasn’t notified about and that if I still wanted the dog if they didn’t take her, I could come back and get her?!?! That’s why I didn’t get called in the morning. I called and complained and basically management said the “dog house” and “adoption/rescue” were 2 separate agencies even though they operated under the same roof! Got my hopes and dreams up of rescuing this poor puppy in all reality I had no shot....horrible establishment!!! That was just the rescue portion, the “store” reeked if pure animal feces and urine. The poor dogs were locked up in tiny cages and slept in their waste due to the sizing of the cages. For “purebred” dogs and well maintained, I can go to the local dog shelter where they are treated and housed better!
  October 07, 2017

  by B C
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  I adopted a dog from there 5 months ago that I had been visiting for a month. When first meeting her she was a happy/healthy looking dog that just came in from the south. I had filled out an application but she came down with a bad case of kennel cough & could not be adopted. (I visited her for the next couple weeks & brought my fiance but he said no cause we just bought a house & she was to big). They offered to let me foster her for a week as a trial run but the day I went to pick her up, I ended up in the hospital for a week with no cell phone. The day after I got out of the hospital I went to tell them I couldn't have her (she was finally cleared by the vet to be adopted but she was still locked away in isolation away from other dogs & ppl) when they brought her out she was skin/fur & bones. You could see the bones from the rib cage & spine. She was well over 20 lbs under weight, had patches of missing fur, zero energy & was very weak. I took her home against my fiance's wishes cause I couldn't leave her there another day. 2 meals & 3 walks a day & she gained all her weight back, grew out her lovely fur coat & is a much happier dog but I still can't keep her (she hates other dogs from a fight she got into at the dog house, she's mouthy with everyone including my kids (ages 2 & 12), is to rough with our beloved cat & I can't afford the professional training she needs to break her of all these bad habits). Still I do not regret getting her out of that place. She is a sweet, beautiful dog & will end up in the best home possible. What they did to her was cruelty to animals & I'm surprised they are still in business.
  September 05, 2017

  by Cristina Arzola

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